Smith Brothers Stores Ltd

Background

Smith Brothers, a HVAC wholesaler specialising in commercial plumbing and heating, is one of the largest and oldest independent merchants in UK. The company has focused on service excellence since its foundation back in 1897.

With history dating back to the 19th century, the company still remains family owned with 5th generation family members present within the 350+ strong workforce. The core business specialises in the distribution of pipework, valves, air conditioning with all associated fittings and ancillaries. The company continues to increase its product portfolio and geographical coverage, remaining loyal to the customer-oriented roots. Current operation (as of 2020) is a 14 branch network across England, Wales and Scotland with two distribution centres and head office located in Smethwick and Blaby respectively.

The company’s objective remains to simply provide unrivalled levels of service with competitive pricing, aspiring to surpass customer expectations.

Range

The product portfolio offers a wide range of HVAC products throughout the branch network, covering heating and cooling solutions for commercial and domestic applications. Working alongside leading brands the business can bring the industry superior products for every scerenio.  This range includes, but not limited to:

  • Materials; Steel (thick wall), Copper, Carbon, Stainless, Iron (malleable & ductile), Gunmetal, Brass, Plastic (PVC, ABS, Multi-layer, PEX)
  • Jointing; Press-Fit, Screwed, Push-Fit, Weld, Flared, Grooved, Compression, Braze, Soldering, Fuze

Support

Smith Brothers have nationwide coverage throughout its branch network and are committed to hold high levels of product stock. This enables them to offer excellent service, short lead times, competitive prices along with future proofing supply chain issues or significant price increases.

The business has many pieces of literature, such as the ‘Vital Statistics’ booklet which is a useful guide to help determine which products are best suited in the different environments. In addition, national product specialists are on hand to assist with site visits, training, meetings or simply on call to offer support.

Sharing of best practice, product knowledge and training is actively promoted at Smith Brothers with many staff trained in multiple job roles. This gives added flexibility to adjust on demand.

Being a wholesaler focusing on next day deliveries, the business has an environmental policy with a vehicle fleet conforming to the latest Euro 6 standards. It is also independently assessed by the ‘FORS’ scheme, awarding the silver status which confirms the safety and environmental prowess of the total fleet. Furthermore, the business has introduced the bike2work scheme for employees, paperless technology advancements along with the purchasing of both hybrid and full electric vehicles.